ESP21 End-of-Life (EOL) Support Statement

 

NDTI Enterprise Solution Platform 21 (ESP21) 

 

End-of-life Supportability Statement (EOL)

Current Version: ESP21 Version 5

 
 
NDTI Enterprise Solution Platform 21 Version 5 will be fully supported by New Directions Technologies, Inc. until 12/31/2015, and thereafter will be additionally supported according to the schedule listed below: 
 
  • NDTI offers seven years of phased support from the general availability of a new Major Release. Please keep current with product updates to ensure no interruptions in your support services. 
  • General Support will be provided for three years from general availability of a Major or Minor Release, or one year after the next Major or Minor release, whichever is longer. 
  • Extended Support will be provided for three years following General Support.
  • Technical Guidance will be provided for one additional years following Extended Support.
  • General Support includes: Updates and Patches, Security Fixes, Critical and Non-Critical Bug Fixes, Technical Support HelpDesk and On-Line Self Help.
  • Extended Support includes: Updates and Patches, Security Fixes, Critical Bug Fixes, Technical Support HelpDesk and On-Line Self Help.
 
Technical Guidance includes: Technical Support HelpDesk and On-Line Self help.